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Terms & Conditions
By accessing and using our website (www.pollencareers.co.uk), you acknowledge that you have read, understood and agree to these terms and conditions.
GENERAL TERMS AND CONDITIONS
1. Definitions
In these terms and conditions:
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"we", "us", "our", or “Pollen” refers to Pollen Careers Limited.
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"Employer" refers to an organisation or individual using the Pollen website to promote their Company and advertise job vacancies.
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"Candidate" refers to an individual using the Pollen website or community groups to use resources, find job vacancies and apply for jobs.
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"Engaged Candidate" refers to a Candidate who has successfully secured a job with a matched Employer via Pollen.
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"Engagement" refers to the process by which a Candidate and an Employer, through Pollen, have agreed to enter into an employment relationship, following the Candidate's successful application and selection process. This includes the negotiation and acceptance of an offer of employment, and any subsequent onboarding or pre-placement training that may be required.
2. What We Do
Pollen supplies the platform for both Employers and Candidates to find their most suitable match based on the qualities and interests of the Candidate, and the requirements of the Employer.
Candidates are asked questions designed to understand their behaviours, passions and motivations, and are assessed according to their potential in skills relating to roles for which they apply. They submit personal information as part of the sign-up process, some of which is shared with matched Employers – but only those they express an interest in working for.
The requirements of the Employer are assessed according to the job function, the values of the Company and the team the successful Candidate would be working with.
Pollen is not responsible for selecting the Engaged Candidate and does not act as an agent on the Employer’s behalf.
3. Disclaimers
3.1 Pollen does not guarantee the accuracy, completeness, or suitability of any information on the platform, including but not limited to job postings, Candidate profiles and Employer profiles. Candidates and Employers are responsible for verifying any information that is important to them.
3.2 Pollen does not endorse any Candidate or Employer, nor is Pollen responsible for any hiring decisions made by Employers.
3.3 Pollen does not guarantee that the platform will be available at all times or that any user will find a suitable job or Candidate through the platform.
3.4 We do not guarantee that our platform will be uninterrupted, error-free, or free from viruses or other harmful components.
3.5 Pollen is not liable for any loss or damage that may arise from the use of the platform, including but not limited to loss of data or loss of business.
3.6 Pollen is not responsible for any disputes or disagreements that may arise between Employers and Candidates.
3.7 The platform may contain links to third-party websites. Pollen is not responsible for the content or availability of these websites and does not endorse them.
3.8 Pollen reserves the right to modify these terms and conditions at any time. Any modifications will be effective immediately upon posting to the platform.
4. Privacy Policy
4.1 We value your privacy and will only use your personal information in accordance with our privacy policy, which is incorporated into these terms and conditions by reference. By using our website, you acknowledge that you have read and agree to our privacy policy.
4.2 Pollen takes data protection seriously and complies with all relevant data protection laws and regulations.
5. Governing Law
5.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
TERMS AND CONDITIONS FOR CANDIDATES
6. Eligibility
6.1 Candidates must have legal authorisation to work in the country where they are seeking employment.
7. Information Accuracy
7.1 Candidates are responsible for providing accurate and truthful information during the sign-up process, including personal information, education, sponsorship requirements and any other information relevant to your job search.
7.2 Pollen does not guarantee the accuracy of the information provided by Candidates or Employers.
7.3 We, and any matched Employers, reserve the right to verify any information you provide and to reject or remove any information that we believe to be false, inaccurate, or misleading.
8. Privacy Policy
8.1 Pollen collects personal information from Candidates during the sign-up process. This information is used to match Candidates with potential Employers.
8.2 Pollen shares some of your personal information with matched Employers, but only those you express an interest in working for.
8.3 By submitting this information, you agree to the Privacy Policy which sets out the terms on which we process personal data.
9. Use of Platform
9.1 The Pollen website, Pollen's community spaces, and all of Pollen's services, including resources, training, and events, are made available to Candidates free of charge.
9.2 Candidates must create their own passwords to use the Pollen website. Candidates are responsible for maintaining the confidentiality of their login information and ensuring that their password is secure.
9.3 Candidates agree to use our platform only for its intended purpose of accessing resources, finding employment opportunities and connecting with potential Employers. You may not use our platform to engage in any unlawful, fraudulent, or abusive activity, including but not limited to spamming, phishing, or posting false or misleading information.
9.4 Pollen reserves the right to suspend or terminate an account or remove a Candidate from the community space if a user breaches these terms and conditions.
10. Candidate Selection
10.1 Pollen is responsible for evaluating and shortlisting Candidates based on a range of criteria, including assessment outcomes and tailored skills challenges.
10.2 Pollen's evaluation process considers written communication, proactivity and engagement, alongside performance in a customised skills challenge relevant to the specific job type. These aspects contribute to Pollen's shortlisting process for further consideration by Employers.
10.3 Pollen shares a shortlist of Candidates who have demonstrated strong potential through our evaluation process. Employers then take charge of interviews and make final selection decisions based on their needs and preferences. Candidates who complete the skills challenge but are not shortlisted will receive feedback on their assessment scores.
10.4 Insights from behavioural profiling are used to highlight the shortlisted candidates' strengths and characteristics. It's important to note that these insights do not influence the shortlisting process itself.
10.5 Candidates and Employers are advised that the outcomes of behavioural profiling are intended for informational purposes and to provide a fun experience. Pollen does not take responsibility for the accuracy or implications of these outcomes.
11. Use of Videos
11.1 Videos posted on the Pollen website should contain information relevant to helping Candidates find a job.
11.2 Videos posted on the Pollen website are only accessible to registered users.
11.3 Candidates may not extract videos from the Pollen website and post or share them anywhere else without prior written consent from Pollen.
12. Training and Events
12.1 Pollen may offer free resources, training and events to all registered candidates on the platform. These resources, training, and events are designed to enhance the skills, knowledge, and experience of candidates to prepare them for employment opportunities.
12.2 Pollen reserves the right to change or cancel any training or event at any time without prior notice.
13. Intellectual Property
13.1 All content on the Pollen platform, including but not limited to text, graphics, logos, images, videos, and software, is the property of Pollen Careers Limited or its licensors and is protected by intellectual property laws.
13.2 Candidates may not copy, modify, distribute or use any content from the Pollen platform without prior written consent from Pollen.
14. Liability and Legal Authorisation
14.1 Candidates are responsible for ensuring that they have legal authorisation to work in the country where they are seeking employment. Pollen does not assume any responsibility for verifying such legal authorisations and is not liable for any consequences arising from a Candidate's lack of legal authorisation to work in a particular country.
14.2 Candidates agree to comply with all applicable laws, including employment and anti-discrimination laws.
TERMS AND CONDITIONS FOR EMPLOYERS
15. Eligibility
15.1 Employers must be legally authorised to hire employees in the country where they are seeking to hire.
15.2 Employers agree to provide a safe, supportive and respectful work environment for all employees.
15.3 To work with Pollen, Employers must initially discuss their requirements with a Pollen representative. We reserve the right to accept or reject your request to work with Pollen, at our sole discretion.
15.4 We reserve the right to check the eligibility of any Employer who signs up to use the platform. This may include verification of the employer's business registration, tax status, or other relevant legal requirements, as deemed necessary by Pollen. Pollen may refuse or terminate an Employer's access to the platform at any time, at its sole discretion, if it deems the Employer ineligible or non-compliant with its policies, legal requirements or employment practices.
16. Information Accuracy
16.1 Employers are responsible for providing accurate, complete and truthful information when creating an account, company profile or job posting on the Pollen website.
16.2 Pollen does not guarantee the accuracy of the information provided by Candidates or Employers.
16.3 Employers are responsible for verifying the accuracy of any information provided by candidates, including but not limited to qualifications, work experience and legal authorisation to work in the country where they are seeking employment.
17. Privacy Policy
17.1 Pollen collects information from Employers during the sign-up process. This information is used to educate Candidates about different Employers, and match Candidates with potential Employers when jobs become available.
17.2 Pollen shares some of a Candidate’s personal information with matched Employers, but only those they express an interest in working for.
17.3 By submitting and using this information, you agree to the Privacy Policy which sets out the terms on which we process personal data.
18. Use of Platform
18.1 Employers can create an account, company profile and job postings for free of charge. A fee is payable upon successful engagement of a Candidate. Pollen reserves the right to change our pricing structure at any time, and we will notify you in advance if this affects your usage of the platform.
18.2 Employers must comply with the timelines they commit to for interview stages and feedback loops with Candidates they connect with through the Pollen platform.
18.3 Failure to comply with committed timelines or feedback loops may result in the Employer being suspended or removed from the Pollen website, at the discretion of Pollen.
18.4 Pollen is committed to providing a positive experience for both Employers and Candidates, and we expect all users to behave in a professional and timely manner.
18.5 Employers must create their own passwords to use the Pollen platform. Employers are responsible for maintaining the confidentiality of their login information and ensuring that their password is secure.
18.6 Employers agree to use our website only for its intended purpose of providing employment opportunities and connecting with potential Candidates. You may not use our platform to engage in any unlawful, fraudulent, or abusive activity, including but not limited to spamming, phishing, or posting false or misleading information.
18.7 Pollen reserves the right to suspend or terminate an account if a user breaches these terms and conditions.
19. Candidate Selection
19.1 Pollen is responsible for evaluating and shortlisting Candidates based on a range of criteria, including assessment outcomes and tailored skills challenges.
19.2 Pollen's evaluation process considers written communication, proactivity and engagement, alongside performance in a customised skills challenge relevant to the specific job type. These aspects contribute to Pollen's shortlisting process for further consideration by Employers.
19.3 Pollen shares a shortlist of Candidates who have demonstrated strong potential through our evaluation process. Employers then take charge of interviews and make final selection decisions based on their needs and preferences. Candidates who complete the skills challenge but are not shortlisted will receive feedback on their assessment scores.
19.4 Insights from behavioural profiling are used to highlight the shortlisted candidates' strengths and characteristics. It's important to note that these insights do not influence the shortlisting process itself.
19.5 Candidates and Employers are advised that the outcomes of behavioural profiling are intended for informational purposes and to provide a fun experience. Pollen does not take responsibility for the accuracy or implications of these outcomes.
20. Use of Videos
20.1 Videos posted on the Pollen website should contain information relevant to helping Candidates find a job.
20.2 Videos should not contain any discriminatory, offensive, or inappropriate content.
20.3 Pollen reserves the right to remove any videos that do not comply with these guidelines.
20.4 Videos posted on the Pollen website are only accessible to registered users.
20.5 Candidates may not extract videos from the Pollen website and post or share them anywhere else without prior written consent from Pollen.
20.6 Pollen shall not use any video submitted by a submitting party as marketing materials or any other use without prior written consent from Pollen and the submitting party.
21. Engagements
21.1 If an Employer engages with a Candidate who requires sponsorship to work in the country where the job is located, the Employer is responsible for making any necessary sponsorship arrangements.
21.2 Pollen is not responsible for any costs or liabilities arising from sponsorship arrangements.
21.3 If an Employer engages a Candidate on an apprenticeship scheme, it is the responsibility of the Employer to ensure that they and the Candidate meet the qualifying criteria.
21.4 It is the responsibility of the Employer to apply for and manage any funding or levy associated with the apprenticeship scheme.
21.5 Pollen is not responsible for any costs or liabilities arising from an apprenticeship scheme, including funding, levies, or compliance with qualifying criteria.
21.6 Employers posting job opportunities on the Pollen website must offer a minimum starting salary of £23,000 per annum to Engaged Candidates.
21.7 Pollen reserves the right to verify that Employers are complying with this minimum starting salary requirement.
21.8 Failure to comply with this minimum starting salary requirement may result in the removal of the job posting and/or the Employer's account from the Pollen website.
22. Intellectual Property
22.1 All content on the Pollen platform, including but not limited to text, graphics, logos, images, videos, and software, is the property of Pollen Careers Limited or its licensors and is protected by intellectual property laws.
22.2 Employers may not copy, modify, distribute or use any content from the Pollen platform without prior written consent from Pollen.
22.3 Any materials, including but not limited to videos and job postings, submitted by Employers to the Pollen platform shall remain the property of the submitting party. However, by submitting such materials, Employers grant Pollen a non-exclusive, worldwide, royalty-free license to use, copy, and distribute such materials for the purpose of facilitating the job matching process.
22.4 Employers shall indemnify Pollen against any claims of intellectual property infringement arising from the submission of materials to the Pollen platform.
23. Liability and Legal Authorisation
23.1 Employers are responsible for verifying a Candidate's legal authorisation to work in the country where they are seeking employment. Pollen does not assume any responsibility for verifying such legal authorisations and is not liable for any consequences arising from a Candidate's lack of legal authorisation to work in a particular country.
23.2 Employers agree to comply with all applicable laws, including employment and anti-discrimination laws.
CONTACTING US
If you have any questions or concerns about these terms and conditions, our contact details are as follows:
Full name of legal entity: Pollen Careers Limited trading as Pollen.
Email address: hello@pollencareers.co.uk
Version v2
Last updated: 30.08.2023